Comments on: Venting About Your Customer Service: Sunday Statistics Ed. 8 http://ericadewolf.wordpress.com/2008/05/05/sundaystats8/ Adventures Within the New Space Fri, 05 Sep 2008 15:05:22 +0000 http://wordpress.org/?v=MU hourly 1 By: Melissa http://ericadewolf.wordpress.com/2008/05/05/sundaystats8/#comment-2355 Melissa Tue, 06 May 2008 13:12:12 +0000 http://ericadewolf.wordpress.com/?p=263#comment-2355 If you'd like a lesson in poor response time and generally poor customer service, deal with French manufacturing companies. It's about 4 days to one week to receive an answer. Not a quotation, just an answer to my email. Shipments are extremely late and post-purchase response flat-out sucks. Then again, I'm sure some of my own customers have vented about lead times and the like. I always try to give quick responses, but can't always guarantee quick products... If you’d like a lesson in poor response time and generally poor customer service, deal with French manufacturing companies.

It’s about 4 days to one week to receive an answer. Not a quotation, just an answer to my email. Shipments are extremely late and post-purchase response flat-out sucks.

Then again, I’m sure some of my own customers have vented about lead times and the like. I always try to give quick responses, but can’t always guarantee quick products…

]]> By: Jennifer Robinson http://ericadewolf.wordpress.com/2008/05/05/sundaystats8/#comment-2354 Jennifer Robinson Tue, 06 May 2008 12:37:14 +0000 http://ericadewolf.wordpress.com/?p=263#comment-2354 I've been thinking about writing a post on poor customer service, too. I feel like Erie is notorious for providing poor customer service. It drives me nuts! These people need feedback! I’ve been thinking about writing a post on poor customer service, too. I feel like Erie is notorious for providing poor customer service. It drives me nuts! These people need feedback!

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